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Adding and updating an auto attendant

Auto attendants simplify the way participants can join conferences. By calling an auto attendant using their video endpoint, a participant can choose from menu options and join or start conferences. No gateway or gatekeeper is required. (The auto attendant is configured on the MCU.)

Adding an auto attendant

To add an auto attendant:

  1. Go to Conferences.
  2. Click the Auto attendants tab.
  3. Click Add new auto attendant.
  4. Refer to the table below for the most appropriate settings for the auto attendant.
  5. After entering the settings, click Add auto attendant.

Updating an auto attendant

To update an existing auto attendant:

  1. Go to Conferences.
  2. Click the Auto attendants tab.
  3. Click the name of an auto attendant.
  4. Refer to the table below for the settings to change for this auto attendant.
  5. After updating the settings, click Update auto attendant.

 

Field Field description Usage tips
Auto attendant
Name

The name of the auto attendant.

 
Numeric ID

The number with which to register the auto attendant on the gatekeeper and/or SIP registrar.

See Configuring H.323 gatekeeper settings and SIP settings for details.

Numeric ID registration

Select H.323 gatekeeper if you want the Numeric ID to be registered with the H.323 gatekeeper; select SIP registrar if you want the Numeric ID registered with the SIP registrar.

Note that for SIP, you must configure the ID with the SIP registrar for the MCU to be able to register that ID.
PIN

Assigns a password to the auto attendant.

If you set a PIN, all participants using the auto attendant will be required to enter this password.

Re-enter PIN

Verifies the password.

 
Creation of new conferences

If Enabled, displays the Create new conference option on the auto attendant so that the participant can create new ad hoc conferences using the auto attendant.

If disabled, participants will not be able to create new conferences from the auto attendant.

Note that this option will not be available if you have enabled Media port reservation on the Settings > Conferences page. When using port reservation mode, there can be no ad hoc conferences. For more information about port reservation, refer to Reservation of MCU media ports.
Access to ad hoc conferences

If Enabled, displays ad hoc conferences as well as scheduled conferences as options on the auto attendant.

If disabled, participants can only view scheduled conferences; ad hoc conferences will not be shown.

Note that this option will not be available if you have enabled Media port reservation on the Settings > Conferences page. When using port reservation mode, there can be no ad hoc conferences. For more information about port reservation, refer to Reservation of MCU media ports.
Accessible conferences
All scheduled conferences

Enables all auto attendant participants to join any conferences scheduled to start while they are using the auto attendant.

If you select All scheduled conferences, this does not include conferences configured as private.

Selected scheduled conferences

Choose the conferences to list on the auto attendant by selecting check boxes.

Note that even conferences that have been configured as private conferences will appear on this list. So as the admin user, you can enable private conferences to appear on an auto attendant. If you leave the conference unselected, it will not appear on the auto attendant.

Links to other auto attendants

Select the name of any other configured auto attendant that you want to be accessible from the auto attendant that you are adding.

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